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      2. SERVICE > Service philosophy

        Service philosophy

        First, the service concept: timely, professional, warm

        Thoughtful service, Qingdao Ogilvy Smith is an important embodiment of corporate culture. "Create, win-win, sharing" requires each of our Qingdao Ogilvy & Mather Smith for our customers (within the system and outside the system) at all stages (pre-sale, sale, sale) to provide timely, professional and enthusiastic service. Qingdao Ogilvy Smith convinced that I am for everyone, everyone for me, our cause can be everlasting.


        Second, the purpose of service: efforts to allow customers to move!


        Third, the service commitment:

        (A), hood categories:

        1, machine warranty for three years (except for cold light and other wearing parts), life-long service;

        2, the motor life-long replacement, three years of electrical damage or smoke chamber smoke, the whole machine free replacement;

        3, the warranty period to provide free on-site maintenance services (cold light, lamp cover and other vulnerable parts except), external damage caused by the maintenance of spare parts costs.

        (B), gas stoves categories:

        1, machine warranty for three years (except batteries), life-long service;

        2, the warranty period to provide free on-site maintenance services (batteries, knobs and other vulnerable parts except), damage caused by external damage to spare parts costs;

        3, to allow and ensure the safety of the premise, to provide gas supply services, the cost of another operator.

        (C), disinfection cabinet category

        1, machine warranty for three years, life service;

        2, the warranty period to provide free on-site maintenance services (except for vulnerable parts), external damage caused by the maintenance of spare parts costs;

        (D), the exception of the principle, one of the following cases, do not belong to the scope of the warranty:

        1, the consumer due to the use, maintenance, improper storage damage caused;

        2, non-Qingdao Ogilvy & Mather Smith service staff services caused losses;

        3, no three packs of vouchers or purchase invoices;

        4, due to natural disasters and other force majeure caused by damage (such as lightning, etc.).

        Note: Other terms are subject to written commitment at the local service point.


        Service Hotline
        +86 400-8838-570
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